Refund policy

Standard Return Policy

If you are not satisfied with your purchase, you may return the product(s) within 45 days of delivery for a refund*. Contact our customer service team for a return shipping label and instructions.

Returned items must be in the original packaging and condition as they were received and be returned with all accessories included in the original purchase. Refunds are issued to your original form of payment. 

*Certain items do not qualify for a refund.

Cello-Sanct Shop Studio's Exchange Policy

If an item arrives broken or with a manufacturer's defect, we will fix, replace or credit you for the item(s) - free of charge. Please call us within 14 days of receiving your item(s) for these claims. If an item breaks/malfunctions within the warranty period, we will also replace/exchange the item at no cost to you! We'll completely cover shipping/handling both ways (excludes international shipments).

 

How to Return an Item

Email us at sales@cellosanct.com, provide us with your order number and list which product(s) you are returning.

Wait for us to contact you to go over the return.

Make an appointment to return the product(s) or ship the package back to us following the given instructions. 

International Returns

Internationally shipped items can only be returned/refunded on a case-by-case basis. If an item is returned and is in resellable condition, we will refund the cost of the item. Refund of shipping fees is only possible in a situation where we are at fault (e.g. we shipped to an address other than the given address).  

Refusal of Delivery

If you refuse a delivery, miss your delivery appointment(s), provide an inaccurate/non-deliverable address, it is considered Refusal of Delivery. If an item is refused upon delivery for any reason other than showing obvious signs of damage, you are responsible for both outgoing and return shipping cost.